Frequently asked questions

A domain name is a unique web address that you can register for a specific period, ensuring exclusive use during that time.

Web hosting is the service that stores your website on a server and keeps it reachable on the internet — covering the storage, bandwidth, and infrastructure that make it work.

Switzerland has some of the strongest data privacy laws in the world. By hosting with us, your data is legally protected from foreign government intrusion and benefits from a stable political and economic environment.

Yes. You can migrate manually, or use our free automated migration service for cPanel and Plesk accounts — just open the website import tool in the Hosthis control panel and we'll handle the rest.

We back every plan with a 99.9% uptime guarantee — if we miss it, you get service credits for the affected time. Our support team also aims to reply within a few hours.

A domain name is a unique web address that you can register for a specific period, ensuring exclusive use during that time.

Pick something short, memorable, and easy to spell — ideally tied to your brand or the purpose of your site. Avoid hyphens and numbers where you can.

Domain names aren't bought outright — they're leased on a yearly basis. As long as you keep renewing through a registrar like Hosthis, the name stays yours.

Possibly — restricted TLDs come with extra requirements. Get in touch with our team and we'll review your case and help with the registration.

Years of optimising our infrastructure and operations let us keep prices low — and we pass those savings straight on to you, which is what makes us one of the most affordable Swiss hosts.

Our standard prices are already very competitive, but we can look at custom rates on less common TLDs if you hold 50+ domains with us. Just get in touch.

Web hosting is the service that stores your website on a server and keeps it reachable on the internet — covering the storage, bandwidth, and infrastructure that make it work.

Once your first payment clears, your account is automatically provisioned on the next available server and the welcome details land in your inbox right away.

You can upgrade your plan from your client area at any time — most upgrades apply instantly, and any that require an invoice take effect as soon as payment clears. Downgrades aren't handled automatically; open a ticket and our team will review your case.

No — you can keep your domain at any registrar. Just point its name servers to the ones we provide in your account welcome email.

Yes. You can migrate manually, or use our free automated migration service for cPanel and Plesk accounts — just open the website import tool in the Hosthis control panel and we'll handle the rest.

Name servers depend on which server hosts your account — the two assigned to you (along with their IP addresses) are listed in your account welcome email. Point your domain to those to bring it onto our network.

Yes — every hosting plan includes unlimited addon domains, so you can run as many sites from a single account as you like.

You can contact our experienced support team by support ticket or by email at email.

Our expert support team is available 24/7, including weekends and holidays, to assist you whenever you need help.

Start with our FAQ — most common issues are covered there. If you still need a hand, open a ticket with as much detail as you can (URLs, error messages, screenshots), and we'll dig in.

Resolution times vary depending on the complexity of the issue, but we strive to resolve most inquiries within 1–3 business days.

Yes. After submitting a support ticket, you'll receive a confirmation email with a ticket number and a link to track its progress directly from your client area.

In most cases, yes. Having an account helps us verify your information and provide faster, more accurate help. However, general inquiries may not require an account.

Our headquarters is located in Nyon, in the Canton of Vaud, Switzerland.

Our support team replies in English and French. Some control-panel interfaces are localized into additional languages, but those translations are community-contributed and not officially maintained.

Hosthis is the sole owner and operator of this website and all associated services.

hosthis.ch, hosthis.net, mysecurehost.ch, mysecurepage.ch

No, we are not a reseller. We proudly own and manage our own hardware, network, and infrastructure in Switzerland to guarantee the highest level of quality and security.

Switzerland has some of the strongest data privacy laws in the world. By hosting with us, your data is legally protected from foreign government intrusion and benefits from a stable political and economic environment.